e-Screen FAQ

Frequently asked questions for e-Screen products

Problem	No Display
Check these things	1. Ensure the power plug is installed correctly at both ends.
	2. Check the main power switch is set to “—“
	3. Check that the source equipment is operating correctly.
	4. Check the input signal is compatible with this display.
Problem	The image is not centred
Check this	1. Check the input signal is compatible with this display.
Problem	The image is not locked correctly
Check this	Check the input signal is compatible with this display.
Problem	The remote control doesn’t work
Check these things	1. Make sure the batteries are new and installed correctly.
	2. Ensure the remote is aimed at the IR sensor on the front of the display
Problem	The picture colour looks poor
Check these things	1. Check the picture settings.
	2. Reset the display.
	3. If you are using YUV terminals, make sure cables are correctly connected.
Problem	The image is zoomed-in.
Check this	Please go to ‘display settings’ in the OSD menu and make sure that the zoom function is switched off.
Problem	The accuracy of the touch point seems to be a bit off?
Check this	All e-Screen FLEX touch monitors are calibrated before shipping, so all you have to do is plug and play. In the unlikely event that the touch monitor loses some of its accuracy, it may require re-calibration. Follow the 4-point Calibration Procedure as described in the User Manual.
Problem	How do I access the 4-Point Calibration Procedure?
Check this	Press the CAL button located next to the USB connector on the back of the monitor or press the “Scroll Lock” key on the keyboard 6 times. Note: no calibration is required when using for the first time. However, the touch panel may - depending on the user model – require re-calibration.
Problem	How do I install/ run a demo of the multi touch?
Check this	The touch hardware supports multi-touch functionality (2 touch points simultaneously); however, it is important that the operating system and application software being used also support dual / multi touch functionality. This touch monitor is compatible with Microsoft Windows 7. In order to activate touch support on your computer, please go to the “Service&support – downloads” section on this website to download the latest driver. Follow the instructions in the Next Window Multitouch Device Driver Installation Guide (part of the compressed file along with the driver) to install the driver.
Problem	Touch functionality does not respond smoothly?
Check this	Make sure you use a non-transparent object (finger, rubber pen) to activate touch functionality (we do not recommend using your fingernail).
Problem	Are there any limitations to touch functionality with regard to ambient light?
Check this	The optical touch monitors offer opti mum performance in almost all indoor environments. Avoid exposing the monitor to high ambient light conditions.
Problem	Can the touch sensor suffer a loss of accuracy during transit?
Check this	The original packaging is designed and tested to protect the sensors and keep them in the appropriate position.
Problem	Are we able to provide our customers with “special software” and a calibration guide when the product is sent out?
Check this	There is a guide in the manual. We currently do not provide the software unless the customer needs to perform calibration. If your customer will definitely be using Win7, we can preset it in advance.
Problem	How do I disable the right-hand mouse click?
Check this	By running the USB_Config software program under Windows OS, you can disable the right–hand mouse click function.
Problem	“USB not recognized” message appears on screen; Or, touch screen beeps but does not operate correctly
Check this	This may occur if you connect the USB cable before connecting the power. To fix the problem, disconnect the cables, and then re-connect in the following order: (Note: This does not apply to USB-powered models.) 1. Connect the 12 VDC power cable. 2. Connect the USB cable. The computer should now detect the USB device (the touch screen) correctly.
Problem	Touch screen not working on waking up PC
Check this	This may be due to the power-management features of the PC. To fix the problem in Microsoft Windows, proceed as follows:
	1. In Control Panel, select System then go to the Hardware tab and select Device Manager.
	2. Expand the Universal Serial Bus controllers.
	3. Double click on each USB Root Hub to display its properties.
	4. For each hub, select the Power Management tab.
	5. Make sure that "Allow the computer to turn off the device to save power" is deselected.
	6. Click [OK] to save the setting.
Problem	How to activate touch functionality with Mac OS?
	The e-Screen touch monitor operates with Next Window touch technology and USB connection. NextWindow USB products do not require special software; the touch screen communicates directly with the computer's operating system via the USB interface, just like a USB mouse. However, an optional USB Configuration program that allows you to change various default settings is available in the Touch+ software suite. For the e-Screen to operate with MAC OS and touch functionality, a default setting in the USB configuration must be changed. Note: The Touch+ software is not supported on Apple Macintosh computers. The touch screen settings can be changed using a PC before connecting the Apple Macintosh.
Check this	STEP 1: INSTALL THE TOUCH+ SOFTWARE ON A WINDOWS PC
	1. Go to http://www.nextwindow.com/nextwindow_support/software.html to download the Touch+ Installation files (nwtouch29_inst.exe) on your Windows PC. 2. Make sure the power is connected to the touch screen and switch on. 3. Connect the USB cable from the Windows PC to the touch screen. 4. Run the Touch+ program and go to: USB config. USB Config is a program that allows you to check various operating parameters in the touch screen when it is connected to a computer via a USB cable. This is useful for diagnostic purposes. Note When you make a change in USB Config, remember to click [Save] to save the new settings to the touch screen. The program should display the following dialog:
	STEP 2. ENABLE MAC COMPATIBILITY NOTE: If running in a later stadium again with Windows, for the multi-touch functionality to operate again, the setting must be disabled!
	STEP 3: APPLE MAC MODE After disconnecting the Windows PC and connecting the Apple Mac computer via USB, the calibration program must be followed. To operate with an Apple Mac computer, the e-Screen must be in Apple Mac mode. This is achieved by running the calibration program - see page 18 of the User Manual. You only need to run this program once only-when first connecting to an Apple Mac.

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