FAQ

Answers to FAQ's

Here you will find the answer on the FAQ's:

	Question	Possible causes	Solution

1	There is no image of the pc/notebook on the board	Is the VGA cable plugged in the pc/ laptop and the projector?	Create a correct connection of the VGA cable
		Laptop output is not activated	Create an external output using CTRL+F5 * (screen logo on function key)
		Wrong input installation of the projector	Adjust the input in the projector (VGA-1/ VGA-2)
		"Blank" function is activated	Deactivate "Blank" function through the remote control
		Defective lamp	Replace light bulb

2	The projected image is upside down	Image projection is upside down	Adjust the position (or mounting) of the mirror in the menu

3	The projected image is not straight	Keystone is adjusted too "heavily"	Adjust the keystone correction
		Projector is not upright compared to the board	Align the projector with the board

4	The projected image does not fill up the board (well)	Is the format ratio correct? (16:10, 4:3?)	Adjust the output ratio to the format of the board.
		Is the zoom function tuned in?	Turn off the zoom function

5	Colour of the projection is pale/ blurry	Wrong tuning of the projector	Adjust the image in contrast/ colour/ brightness through the menu on the remote control

6	The projected image drops out	Defective lamp	Replace light bulb
		Timer is active	Turn "Auto shut-off" off, to 0 minutes
		Voltage loss/ interruption projector	Check if the power supply cable is connected right

7	Stylus pen does not work/ does not respond well	Battery is empty (there is no "buzzing" sound)	Replace the battery
		Filthiness / dirt in the point	Remove Teflon point and blow the internal point clean
		Board is not calibrated correctly	Calibrate the board/ pen

8	Stylus pen has a "stuttering" response	External interruption of the High frequency signal	Remove magnets on and around the board, create "absorption" in the marker tray


9	There is no sound/ there is a crunching sound	Sound is not activated in the pc/laptop	Activate the sound on the media player / pc
		Output of the sound is too low	Raise the volume level
		Incorrect connection of the cables	Check the speaker cables for correct connection on pc/ laptop, speakers and projector
		Mute is activated on the remote control	Deactivate Mute function

10	PC does not have a connection with the board	USB cable is not connected	Connect USB cable to PC and board
		USB cable is defect	Replace USB cable
		Software is not installed	Install software
		USB port is not active	Activate USB port in the PC or use another port.

11	There are less software possibilities on the Mac	Compatible problem Mac/ e-Beam interactive	This has do with the software. When an updated e-Beam software is available, you can find these under downloads on this website

12	The board does not always start up well	Wrong connection PC	When the PC is connected wrongly it can be solved by unplugging the USB cable and then inserting it again.

13	Everytime I start-up my eBeam software, the myscript registration number has to be filled in again. What can I do to stop this?		1. Make sure the user is a System Administrator to give them full control.
			2. Log them in and launch Interact and MyScript. Enter the serial number.
			3. Close Interact and MyScript from the System Tray.
			4. Launch the program again and it will hold the information.

			* dependent on type of notebook.

For questions or for more information about Legamaster products and our services you can contact us through the following contact information:

Legamaster International B.V.
Kwinkweerd 62
P.O. box 111
7240 AC Lochem
The Netherlands
Tel. : (+31) (0)573 - 71 30 00
Fax : (+31) (0)573 - 71 30 01
Email : info@legamaster.com
Or use our contact form